Hi,

Thank you for your great plugin!

I have a major issue with Packages restricted to specific employees:

Appointments booked from user panel are allowing slots with all employees, bypassing the package setup!

[Tested on a fresh WP install with only Amelia 5.2 and default theme]

When a package is setup such as:
- It is restricted to Employee A in the service tab (screenshot).
- It allows appointments to be made later from customer panel.

Then:
- When user is adding appointments during package purchase: the correct Employee A slots only are available.
- When user is adding remaining package appointments from his customer panel: all our employees slots are available!

This creates a huge mess in our business! Users are purchasing packages with specific employees and can book with any employee from their panel!

Can you take a look please?! Thank you!

Hi Uros,

Thank you for checking it out so quickly!

I saw your crazy increase in support tickets (what's happening lol??!).

I am glad you put this in priority since it's a real struggle for us right now!

Should I keep an eye on changelogs and/or can you notify me here?

Thanks and may be the force be with you guys!

PS: everybody complains here but (I've been creating booking websites for a decade) you really putted out the best booking solution in terms of UX (for both end-users and site admins - rare!!) THANK YOU

Hi,

This ticked was closed but my issue remains + I tested on 5.3 since the changelog had the mention:

• BugFix: Fixed issue with booking appointments from the package on the customer panel when only one employee is assigned to the package

But I just tested on staging site (provided in this ticket), and user can still book with any employee from their Panel after purchasing a package assigned to a specific employee.

Can you please check with the devs if they really pushed the fix in 5.3?

This is urgent since the fix I found (forcing user to book all appointments during package purchase) also has an issue with users unable to continue (ticket #3131641 and #3119655)

Thanks!

Hi Uros,

Thanks for your quick and efficient support!

Standing still until the next update then!

Cheers to all the team :)

Hi Uros,

About other questions: I posted another ticked 3 days ago. If you can somehow look into it this week it will be great.

Thanks!

Hi there,

I keep an eye on your changelog for every version and I don't see that issue being fixed yet.
It was added in the 5.3 changelog but like I reported here it wasn't fixed.

This is a huge struggle for us, I have to force users to book all appointments when purchasing packages which is not possible for most of our customers (music lessons).

I purchased Amelia to replace WC Bookings and launched a new version of our Booking platform with it in September. And now we lose sales and credibility everyday!!

I reported this major issue on Sept. 12, but keep waiting for its fix and have to deal with our frustrated customers.

I have 2 requests:

1. Any ETA on this fix please???!

2. Can you consider extending my license by a few month, since I don't get the service I paid for..

Thank you in advance for considering,

Martin

Hi Uros,

I haven't get the chance to test again that behavior since it is time consuming.. I created a staging site I shared here for that purpose etc. And wasn't going to test again on live site either as it created a mess between employees.

Therefore, can you confirm this issue has been fixed? I was waiting in every changelog to see the fix showing up but it didn't.. (except. in 5.3 but like I reported here it wasn't fixed in that version).

Thanks