The email notification system is not working after booking. My clients have not been receiving email confirmation after they have booked their appointment. Also they are not able to add it to their calendars. I have updated Amelia & tried to change from PHP to WP, nothing seems to work.I decided to purchase an SMPT plugin to use but I can't figurer out how to install. can you help?
My advise is to maybe try SMTP with Gmail. Please check details steps how to set it up here - Setting up SMTP with Gmail
If you still can't make it work, i can take a remote look for you.
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Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
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Also, for adding to Calendar, i can investigate that for you remotely.
Please point me to any booking page, as well. Thanks
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
Can you please provide us with the URL of your website so we can log in and provide you with an update on this issue?
Firstly my sincerest apologies for all the waiting time. We had an unusual number of tickets which has slowed us down immensely. Thank you very much for all your patience.
We will do our best to be quicker going forward.
I can see you have installed the WP Mail SMTP Plugin, but you did not configure it correctly yet, it is missing some settings.
I am not able to do a Test Email in the Mail plugin
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Then i check what mail service you set up with the SMTP Mailer plugin, and it is SendLayer Mailer.
It is missing this API Key, then i research a bit , and i see that you have to input this.
Please follow this page, this is the help page of SMTP Mailer, on How to Set Up the SendLayer Mailer in WP Mail SMTP.
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Once you follow that through, try to send yourself a Test Email first, to make sure that the WP Mail SMTP plugin works, and then Emails in Amelia should start working.
The email notification system is not working after booking. My clients have not been receiving email confirmation after they have booked their appointment. Also they are not able to add it to their calendars. I have updated Amelia & tried to change from PHP to WP, nothing seems to work.I decided to purchase an SMPT plugin to use but I can't figurer out how to install. can you help?
Hi, dice
Thanks for reaching out to us
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Please check out this documentation that explains various Mail providers that you can try.
My advise is to maybe try SMTP with Gmail. Please check details steps how to set it up here - Setting up SMTP with Gmail
If you still can't make it work, i can take a remote look for you.
-
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
-
Also, for adding to Calendar, i can investigate that for you remotely.
Please point me to any booking page, as well. Thanks
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Dice,
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
Can you please provide us with the URL of your website so we can log in and provide you with an update on this issue?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi, dice
Firstly my sincerest apologies for all the waiting time. We had an unusual number of tickets which has slowed us down immensely. Thank you very much for all your patience.
We will do our best to be quicker going forward.
I can see you have installed the WP Mail SMTP Plugin, but you did not configure it correctly yet, it is missing some settings.
I am not able to do a Test Email in the Mail plugin
-
Then i check what mail service you set up with the SMTP Mailer plugin, and it is SendLayer Mailer.
It is missing this API Key, then i research a bit , and i see that you have to input this.
Please follow this page, this is the help page of SMTP Mailer, on How to Set Up the SendLayer Mailer in WP Mail SMTP.
-
Once you follow that through, try to send yourself a Test Email first, to make sure that the WP Mail SMTP plugin works, and then Emails in Amelia should start working.
Let me know how it goes. Thank you
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables