We do NOT want our customers to have a profile in WordPress so we have disable Automatically create Amelia Customer user" in Roles/Customer settings.
We have added %appointment_cancel_url% in the Appointment Approved notification. It works and we can cancel appointments.
The question I have for you is we want the customer to be redirected to a page that we have created to inform them that their appointment cancellation has been successful. The message on the pages states “You have successfully canceled your appointment. An email notification will be sent to your email notifying you of this cancellation.” How can we redirect our user to this page after appointment CANCELLATION.
On ticket (https://tmsplugins.ticksy.com//ticket/2657856/) on Aleksandar , indicated that one needs to create a page, and then add it in its corresponding field in Amelia's General settings. This is absolutely Incorrect because I can see “Redirect URL After Booking” in General Settings but I did not see “Redirect URL After cancel”. Please help me understand how to get this done.
There are fields where you can provide the URLs of the pages where the customers would be taken for both successful and unsuccessful cancellation, and you will find these fields in Amelia -> Settings -> Notification settings, so not the general settings but notification settings, these are the fields:
Successful Cancellation Redirect URL:
Unsuccessful Cancellation Redirect URL:
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.
Hi Guys,
We do NOT want our customers to have a profile in WordPress so we have disable Automatically create Amelia Customer user" in Roles/Customer settings.
We have added %appointment_cancel_url% in the Appointment Approved notification. It works and we can cancel appointments.
The question I have for you is we want the customer to be redirected to a page that we have created to inform them that their appointment cancellation has been successful. The message on the pages states “You have successfully canceled your appointment. An email notification will be sent to your email notifying you of this cancellation.” How can we redirect our user to this page after appointment CANCELLATION.
On ticket (https://tmsplugins.ticksy.com//ticket/2657856/) on Aleksandar , indicated that one needs to create a page, and then add it in its corresponding field in Amelia's General settings. This is absolutely Incorrect because I can see “Redirect URL After Booking” in General Settings but I did not see “Redirect URL After cancel”. Please help me understand how to get this done.
Thanks,
Victor
Hi Victor,
There are fields where you can provide the URLs of the pages where the customers would be taken for both successful and unsuccessful cancellation, and you will find these fields in Amelia -> Settings -> Notification settings, so not the general settings but notification settings, these are the fields:
Successful Cancellation Redirect URL:
Unsuccessful Cancellation Redirect URL:
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.