We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dear Amelia Team,
the Customer Panel Link Notification is not working on the Customer Panel Home Screen; when Customer Panel Page is accessed then a screen is shown that shows the following dialog:
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Send Access Link
Enter your account email address and we will send you access link to your inbox.
E-Mail:
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Then when a correct customer email address is entered nothing happens (no Link notification is send). By contrast if a wrong customer email address is entered the following message will show:
Email with access link has been sent
So there is a obvious bug with the validation of the entered email address and the subsequent process of the Send Access Link action.
Greetings from Vienna,
Christoph
I see that marija has answered, is it possible to have the solution. Thank you
Hello Cantaut,
I see you have opened a new ticket, so I will reply about this in your ticket.
If you have any other questions or issues feel free to open a new ticket and we will gladly help.
Please tell me how you solve it? I am also facing the same problem
Hello ALIF,
I see you opened a new ticket for this issue so we will get back to you there and send you the fix.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help
Hello Marija, I have exactly the same problem. Do I need to open a ticket to get the same answer?
Thanks!
If anyone else have this problem, the solution is here: https://tmsplugins.ticksy.com/ticket/2348862
Hello gerensis,
Glad to see you managed to find a solution for the issue. Thank you for letting us know. I sent the whole modified file this is why the reply is private.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help.