We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Klarna Payment plugin fails

Date: November 16th, 2021


Manifestation:

A fatal error is displayed when Amelia is active and when trying to use WooCommerce's Klarna Checkout plugin. The checkout never loads, and it keeps spinning.

The error in the console may be similar to this:

Fatal error: Maximum execution time of 30 seconds exceeded in ../wp-content/plugins/woocommerce/includes/wc-core-functions.php on line 1898

Resolution:

Access your database and go to the wp_options table. In it, search for "amelia_settings" in the "option_name" column. That will return only one row, so I'll ask you to edit that, and in the JSON (under "option_value") search for "skipCheckoutGetValueProcessing". The default value is "false", so please change it to "true", so it looks like this:

"skipCheckoutGetValueProcessing":true

Please note that our development team has this task created in their "to-do" list, so hopefully, this will be resolved for good soon.

This change that you've applied in the database will not revert after you update the plugin.