We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Print

Home    Articles    Amelia

WooCommerce payments lead Amelia to the home page

Date: November 8th, 2021

If you enabled WooCommerce as a payment method, and you see that Amelia redirects you to the home page, or a non-existing page, instead of the WooCommerce Cart, or Checkout, most likely the "Cart" and "Checkout" pages have not been defined in WooCommerce's Advanced Settings:

You need to create two pages:

  1. For the cart - where you'll add [woocommerce_cart] shortcode
  2. For the checkout - where you'll add [woocommerce_checkout] shortcode

After you do this, Amelia will forward appointment info (customer's name, last name, email, phone number, date, duration, etc) to WooCommerce's Cart, and then to the Checkout.