We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – AmeliawpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Jump to Article Category ... All Categories Pre-purchase questions for Amelia (14) Pre-purchase questions for wpDataTables (9) Amelia (26) wpDataTables (9) Master-Detail Tables for wpDataTables (8) Report Builder for wpDataTables (8) Powerful Filters for wpDataTables (8) Gravity Forms integration for wpDataTables (8) Formidable Forms integration for wpDataTables (8)
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Default Time Slot Step (custom durations in Services, work hours, breaks...)

If you want to create a 5-minute, 10-minute, 15-minute, etc. Service and you only see 30-minute, 1hr, 1:30 durations, or you want your employee to work from 09:15 - 10:20 all you need to do is change the Default Time Slot step in Amelia's General Settings:

The Time Slot Step applies to all times in Amelia (Service durations, buffer times, employee's working hours and breaks), and if you want to shorten the duration, you need to change the Default Time Slot step.

For example, if you want a 45-minute service, a 1-hour long service, and a 10-minute long service, you need to set the default time slot step to "5 minutes" because all times in Amelia need to be dividable by the default time slot step (you can add 15-minute time slot step, but in that case, you won't be able to make a 10-minute long service).