We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Refund Policy

Customer satisfaction and long-term relationship is our primary goal here at TMS. So, even though we are pretty confident in the quality of Amelia, and are pretty sure you won’t ever need a refund, we have established a straightforward customer-friendly refund policy.

When a refund might be given

If you are experiencing technical difficulties with your copy of Amelia, please feel free to open a ticket on this platform, so our support managers can help. They are able to resolve the problems in almost all cases.

However, if you feel that the product just doesn’t work for you, you can request a refund. As Amelia is a digital non-revokable product, we issue refunds only within 15 days after purchase. In case you decide to use this option, please provide us with feedback as it is vital for us to make Amelia better with each release.

When a refund might not be given

We do not issue refunds when 15 days after the purchase have passed. Please note that it is customers responsibility to understand this upon purchasing products from us.

How to submit a refund request

Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots in the right-hand side of the license you want to submit a refund request for:

If you don't see it, that means that the 15-day money-back guarantee period ended, and as per our refund policies (Amelia Refund Policy, wpDataTables Refund Policy), you're no longer eligible for a refund. After you submit a refund request, you will not receive any confirmation emails, but you will see that the button is grayed out:

That means that the refund request is successfully submitted and that you will receive your refund in 5 - 7 business days.