We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Please note that standard item support does not include:

  • Customization services;
  • Installation services;
  • Writing MySQL queries (for wpDataTables plugin);
  • Writing advanced CSS;
  • Resolving and debugging third party software and hardware issues;
  • Preparing files and tables;
  • Skype, Teamviewer calls or etc.

  Featured Articles

"Unable to connect to Google Calendar" error in Employee's Profile Date: November 15th, 2021If you see an error in the top right, that says "Unable to connect to Google Calendar" when you ... Read Article New Services not seen on the front-end Date: November 12, 2021If you added a service, and you don't see it on the front-end, please check these points: Is the serv ... Read Article Default Time Slot Step (custom durations in Services, work hours, breaks...) If you want to create a 5-minute, 10-minute, 15-minute, etc. Service and you only see 30-minute, 1hr, 1:30 durations, or you ... Read Article Setting up SMTP with Microsoft (hotmail, outlook, live, and office365 emails) Date: 5th October, 2023 PLEASE NOTE: As of September 2023, Office365 accounts that use MFA (Multi-Factor Authentication) d ... Read Article
Are You Getting “The link you followed has expired” Error in WordPress? The message, ‘the link you followed has expired,’ is most often received when you’re uploading either a WordPress ... Read Article Disappearing Notification Templates (PARTIALLY RESOLVED) Updated: February 1st, 2022 PLEASE NOTE: Grammarly resolved the issue that is described below, so please make sure th ... Read Article TMS Store Date: December 8th, 2021 Overview: Through our store, you can see all your purchased licenses, buy new licens ... Read Article Updating the plugin to the latest version Updated on: February 21st, 2024 PLEASE NOTE: TMS (our company) currently has two WordPress plugins and 6 wpDataT ... Read Article
Upgrading Licenses Updated: July 14th, 2023. Licenses can be upgraded to higher tiers through our store, by clicking on the "Upgrade" bu ... Read Article Amelia Shortcodes and Front-end Implementation Date: November 5th, 2021 At the moment, the plugin has integration with Elementor and Divi builder, but we plan to add a l ... Read Article Using Amelia in Elementor Popup Date: November 5th, 2021When you have created Employees, services and/or events in Amelia, you can add them on front-end ... Read Article Refund Policy Customer satisfaction and long-term relationship is our primary goal here at TMS. So, even though we are pretty confident in ... Read Article
Appointments are automatically canceled Date: April 19th, 2022 If your customers are showing up for appointments you see as canceled, and if there are instances whe ... Read Article Notification Placeholders Date: November 23, 2021 Amelia has placeholders for email notifications which are supposed to be replaced with real data f ... Read Article How to change the background color of Grouped Columns Date: May 26, 2022 If you have created non-server-side tables (tables linked to Excel, CSV, Google Spreadsh ... Read Article Setting up SMTP with Gmail Date: March 28th, 2022 Since 30 May 2022, Google no longer supports the use of third-party apps or devices that ask you to ... Read Article
Time Zones with Amelia Date: November 19th, 2021 Amelia doesn't have any time zone settings, and it relies on WordPress' General settings. H ... Read Article Installation Detailed instructions for plugin installation through WordPress, and through FTP. The installation process for our plugins a ... Read Article Google Calendar - Redirect URI Mismatch (error 400) Date: November 16th, 2021 PLEASE NOTE: Google Developer Console might look different from your end as Google makes changes ... Read Article Using Multiple Languages in Amelia Date: November 23, 2021 Please note that we do not have translators in our company, so all translated languages Amelia has ... Read Article
Licenses, Purchase, and Activation Edited Date: July 14th, 2023 Licenses Our products can be purchased through the Envato marketplace, and through our ... Read Article Recurring VS multi-day events Date: November 23, 2021 Recurring Events: Think of recurring events as a lecture. For example, you have an event cal ... Read Article WooCommerce payments lead Amelia to the home page Date: November 8th, 2021If you enabled WooCommerce as a payment method, and you see that Amelia redirects you to the&nbs ... Read Article Outlook Calendar blank calendar in Employee Profile Date: November 16th, 2021Please make sure you go through our Outlook Calendar Integration documentation, and check ... Read Article

  Article Categories

14 Articles Pre-purchase questions for Amelia

Upgrading Licenses

Recurring VS multi-day events

Using Multiple Languages in Amelia

+11 more

9 Articles Pre-purchase questions for wpDataTables

Upgrading Licenses

Licenses, Purchase, and Activation

Updating the plugin to the latest version

+6 more

26 Articles Amelia

"Unable to connect to Google Calendar" error in Employee's Profile

Updating the plugin to the latest version

Setting up SMTP with Microsoft (hotmail, outlook, live, and office365 emails)

+23 more

9 Articles wpDataTables

wpDataTables Pricing

Are You Getting “The link you followed has expired” Error in WordPress?

Licenses, Purchase, and Activation

+6 more

8 Articles Master-Detail Tables for wpDataTables

Are You Getting “The link you followed has expired” Error in WordPress?

wpDataTables add-ons Pricing

Installation

+5 more

8 Articles Report Builder for wpDataTables

Licenses, Purchase, and Activation

Refund Policy

Installation

+5 more

8 Articles Powerful Filters for wpDataTables

wpDataTables add-ons Pricing

Updating the plugin to the latest version

Installation

+5 more

8 Articles Gravity Forms integration for wpDataTables

wpDataTables add-ons Pricing

Refund Policy

TMS Store

+5 more

8 Articles Formidable Forms integration for wpDataTables

wpDataTables add-ons Pricing

Refund Policy

Upgrading Licenses

+5 more

Public Tickets

Mariia Cannot edit or delete test appointments in admin panel   Amelia   Updated Just now   8 Most recent comment from Stefan Petrov:Hi Mariia, Sorry for back and forth messages, i can see that the JetPack is now disabled; however, the credentials are not working  May i ask you to double check and send them again, i will log in a ... Frank Stoop Passwort Kunde   Amelia   Updated 15 minutes ago   7 Most recent comment from Stefan Petrov:Hi Frank, Thanks for the credentials. Here is my test. I've created a test customer and tried to log in to the customer panel. This works correctly, as per the screenshot  If i request a passwo ... Marcello Impossible to choose any hour for appointment   Amelia   Updated 59 minutes ago   13 Most recent comment from Marko Davidović:Hello again, We are delighted to hear that this is resolved, as for the other ticket we will reply to it as well as soon as it pops up.  Should you have any further inquiries, we kindly request that ... Marta Avable Services to Appointments   Amelia   Updated 1 hour ago   11 Most recent comment from Marta:Hi Uroš,I've attached. I didn't nothing special do to make the error.King Regards,Marta Andrea Torre Radar chart   wpDataTables   Updated 1 hour ago   1 Most recent comment from Andrea Torre:Hello. I'm having trouble configuring a radar chart using the chart js engine.I have a table created with wpDataTables. The table has a row with the three columns I'm interested in for the c ...
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