TMS-Plugins

We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Please note that standard item support does not include:

Customization services;
Installation services;
Writing MySQL queries (for wpDataTables plugin);
Writing advanced CSS;
Resolving and debugging third party software and hardware issues;
Preparing files and tables;
Skype, Teamviewer calls or etc.

Featured Articles

WooCommerce payments lead Amelia to the home page Date: November 8th, 2021If you enabled WooCommerce as a payment method, and you see that Amelia redirects you to the&nbs ... Read Article Updating the plugin to the latest version Updated on: February 21st, 2024 PLEASE NOTE: TMS (our company) currently has two WordPress plugins and 6 wpDataT ... Read Article "Unable to connect to Google Calendar" error in Employee's Profile Date: November 15th, 2021If you see an error in the top right, that says "Unable to connect to Google Calendar" when you ... Read Article Are You Getting “The link you followed has expired” Error in WordPress? The message, ‘the link you followed has expired,’ is most often received when you’re uploading either a WordPress ... Read Article

Using Multiple Languages in Amelia Date: November 23, 2021 Please note that we do not have translators in our company, so all translated languages Amelia has ... Read Article Time Zones with Amelia Date: November 19th, 2021 Amelia doesn't have any time zone settings, and it relies on WordPress' General settings. H ... Read Article Setting up SMTP with Microsoft (hotmail, outlook, live, and office365 emails) Date: 5th October, 2023 PLEASE NOTE: As of September 2023, Office365 accounts that use MFA (Multi-Factor Authentication) d ... Read Article Recurring VS multi-day events Date: November 23, 2021 Recurring Events: Think of recurring events as a lecture. For example, you have an event cal ... Read Article

Outlook Calendar blank calendar in Employee Profile Date: November 16th, 2021Please make sure you go through our Outlook Calendar Integration documentation, and check ... Read Article Upgrading Licenses Updated: July 14th, 2023. Licenses can be upgraded to higher tiers through our store, by clicking on the "Upgrade" bu ... Read Article Amelia Shortcodes and Front-end Implementation Date: November 5th, 2021 At the moment, the plugin has integration with Elementor and Divi builder, but we plan to add a l ... Read Article Licenses, Purchase, and Activation Edited Date: July 14th, 2023 Licenses Our products can be purchased through the Envato marketplace, and through our ... Read Article

Installation Detailed instructions for plugin installation through WordPress, and through FTP. The installation process for our plugins a ... Read Article Default Time Slot Step (custom durations in Services, work hours, breaks...) If you want to create a 5-minute, 10-minute, 15-minute, etc. Service and you only see 30-minute, 1hr, 1:30 durations, or you ... Read Article Google Calendar - Redirect URI Mismatch (error 400) Date: November 16th, 2021 PLEASE NOTE: Google Developer Console might look different from your end as Google makes changes ... Read Article Setting up SMTP with Gmail Date: March 28th, 2022 Since 30 May 2022, Google no longer supports the use of third-party apps or devices that ask you to ... Read Article

How to change the background color of Grouped Columns Date: May 26, 2022 If you have created non-server-side tables (tables linked to Excel, CSV, Google Spreadsh ... Read Article TMS Store Date: December 8th, 2021 Overview: Through our store, you can see all your purchased licenses, buy new licens ... Read Article New Services not seen on the front-end Date: November 12, 2021If you added a service, and you don't see it on the front-end, please check these points: Is the serv ... Read Article Appointments are automatically canceled Date: April 19th, 2022 If your customers are showing up for appointments you see as canceled, and if there are instances whe ... Read Article

Using Amelia in Elementor Popup Date: November 5th, 2021When you have created Employees, services and/or events in Amelia, you can add them on front-end ... Read Article Notification Placeholders Date: November 23, 2021 Amelia has placeholders for email notifications which are supposed to be replaced with real data f ... Read Article Disappearing Notification Templates (PARTIALLY RESOLVED) Updated: February 1st, 2022 PLEASE NOTE: Grammarly resolved the issue that is described below, so please make sure th ... Read Article Refund Policy Customer satisfaction and long-term relationship is our primary goal here at TMS. So, even though we are pretty confident in ... Read Article

Article Categories

14 Articles Pre-purchase questions for Amelia

Upgrading Licenses

Are You Getting “The link you followed has expired” Error in WordPress?

Amelia Shortcodes and Front-end Implementation

9 Articles Pre-purchase questions for wpDataTables

Are You Getting “The link you followed has expired” Error in WordPress?

26 Articles Amelia

New Services not seen on the front-end

9 Articles wpDataTables

Updating the plugin to the latest version

wpDataTables Pricing

8 Articles Master-Detail Tables for wpDataTables

Upgrading Licenses

Updating the plugin to the latest version

8 Articles Report Builder for wpDataTables

Licenses, Purchase, and Activation

Are You Getting “The link you followed has expired” Error in WordPress?

Updating the plugin to the latest version

8 Articles Powerful Filters for wpDataTables

Are You Getting “The link you followed has expired” Error in WordPress?

Upgrading Licenses

8 Articles Gravity Forms integration for wpDataTables

Are You Getting “The link you followed has expired” Error in WordPress?

wpDataTables add-ons Pricing

8 Articles Formidable Forms integration for wpDataTables

Are You Getting “The link you followed has expired” Error in WordPress?

Updating the plugin to the latest version

wpDataTables add-ons Pricing

Public Tickets

Aaron Problems with the expiration date of packages

Amelia Updated 4 hours ago 1 Most recent comment from Aaron:Packages allow appointments to be rescheduled after the package expiration date. What can I do to fix it? I suppose that an appointment can be settled after expiration date. That problem happen in t ...

Crisodevelop Dynamic price for each service,

Amelia Updated 5 hours ago 1 Most recent comment from Crisodevelop:I'm trying to display the dynamic price for each service, but I'm getting the person's value for each ride. Example: Price… document.addEventListener('DOMContentLoaded' ...

Xavier COCQUEEL Trouble with Outlook integration

Amelia Updated 6 hours ago 1 Most recent comment from Xavier COCQUEEL: I have a website where Amelia is plugged, and it's been a year without any problem. Now, I want to make my business evolve, and I want people to have access to Teams meetings. I did everything ...

Arnold Wiegand general settings

Amelia Updated 8 hours ago 1 Most recent comment from Arnold Wiegand:In the general settings, the entry under ‘Required minimum period before booking:’ is not taken into account. Three days are entered, but an appointment can also be booked one hour before an event ...

Larry Kolinek wpdatatables not saving settings

wpDataTables Updated 9 hours ago 2 Most recent comment from Miloš Jovanović:Hi Larry, First of all, I sincerely apologize for the delayed response. We've been experiencing an unusually high number of tickets, and I'm truly sorry it has taken longer than usual to get ...

Browse all Public Tickets