We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
The header/title of the table is displaying, but the table is not loading/displaying.
Hi Kevin Stone,
Thank you for your purchase.
Is this a link where table is located - http://www.sunriverwatershed.org/projects/workplanning-process/workplan-contacts ?
As I see from console you have a lot of JavaScript errors on your website and probably that is the main reason why plugin is not working. Please take a look at image from the attachment.
Also please send me your wp-login credentials so I can look "from the inside". Just check PRIVATE so nobody can see your credentials except me.
Hi Kevin Stone,
This issue is related with Sun River theme. I switch to Twenty Fifteen theme and everything is working normally. Sun River theme has a lot of JavaScript errors as you can see from console when it is activated and it breaks all JavaScript on your website. All other plugins that are mostly based on JavaScript will not work properly.
I suggest you to contact their support, if this theme is premium and they have support, but I doubt that is the case because premium theme should not have problems like this.
If first solution will not resolve your problem I suggest you to update this theme (Maybe in update their developers resolved these issues).
And if second if nothing of this helps you will have to change your theme so our plugin could work and for the benefit of your website.