Okay
  Public Ticket #980255
Freeze panes
Closed

Comments

  •  1
    robertb13 started the conversation

    I have a large table of sports statistics and I would like the web, mobile, and tablet to have a frozen top row and left column so the guys can scroll to see their stats. I saw an old ticket from over a year ago. Has this feature been added?

  • [deleted] replied

    Hi Robert,
    Thank you for your purchase.

    Unfortunately this feature is not available with built-in functionalities. In earliest releases plugin had option to freeze first row (Header), but we had to remove this feature because it was causing conflicts with other themes.

  •  1
    robertb13 replied

    Hi Milos,

    I purchased and attempted to use your plugin for my baseball teams stats. It was not a good fit at all.

    Can I please get a refund as it didn’t do nearly all I wanted it to.

    Thank you.

    Robert

  • [deleted] replied

    Hi Robert,

    We're sorry to hear you do not want to use the tool after purchase.

    Please check our refund policy: http://wpdatatables.com/help/refund-policy/

    Due to the digital 'non-returnable' nature of goods we only do refunds when the tool is malfunctioning or not working as described, with prior confirmation that support is unable to resolve the issue. As the revoked license does not make the product non-functional, and because there were lots of abuses, unfortunately we cannot provide the 'return-on-request' refund policy. So we do not refund mistaken purchases, or cases when buyers had their own expectations of features.

    To avoid such situations we have a fully-featured 'sandbox' site where one can try plugin's features before purchase, a free version of the plugin which can help to get a better understanding of how the plugin is working, all the plugin's documentation is available to anyone before purchase and we try to clear up all the limitations of different features, and we always answer all pre-purchase questions clearly and honestly so that potential buyers would have clear understanding of how the plugin works.

    Thank you for understanding.