Holiday Notice – Support Unavailable on April 18 and April 21

We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!

In the meantime, if you need any help, feel free to:

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Thank you for your understanding, and we wish you a wonderful holiday weekend!

Okay
  Public Ticket #976431
Missing shortcode
Closed

Comments

  •  2
    darimany started the conversation
    December 3, 2016 at 3:12am

    As I finished the Chart Wizard, it said "Paste this shortcode to render this chart" but it didn't show any shortcode.

  • [deleted] replied
    December 4, 2016 at 11:31pm

    Hi Darimany,

    It should look like screenshot from the attachment. If it doesn't please send me a temporary admin credentials so I can take a look.

    You can add chart shortcode from from your post/page editor by clicking on the icon (attachemnt 2) 

  •  2
    darimany replied
    December 9, 2016 at 6:53pm

    Hi,

    I can see the button to add a chart, but it doesn't show any chart to select.

    Sent you the admin credentials of the development (still not running on production) site to 

    [email protected]

    it should come from [email protected]

    We have some tables that are big, but also another (CSV) with few lines.

    Thanks for the help. Diego

  • [deleted] replied
    December 9, 2016 at 7:16pm

    Hi Darimany,

    i just deactivate/reactivate plugin and it looks like it's working now. Please try again

  •  2
    darimany replied
    December 9, 2016 at 8:51pm

    Awesome! It works, thank you.

    How do we close this ticket?