I have created several multiline google charts. They visualize perfectly from my laptop but if you try to view them from iphones you get the following error.
You called the draw() method with the wrong type of data rather than a DataTable or DataView"
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check PRIVATE so nobody can see it except us.
I have created several multiline google charts. They visualize perfectly from my laptop but if you try to view them from iphones you get the following error.
You called the draw() method with the wrong type of data rather than a DataTable or DataView"
What is the problem with mobile visualization?
also, please note that there are no errors when the chart is a single line.
Hi Terry,
Thank you for your purchase .
Please send me a link of your website with charts so I can take a look.
The site is www.statestability.com.
The problem is actually happening on any device. Laptop, iphone, other mobile devices.
We have tested it on multiple devices. Sometimes the pages load without an issue but sometimes they give the error.
Usually if you reload the page 3 times the charts will appear.
This is a critical issue for us. We are about to go live with the site.
Hi Terry,
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check PRIVATE so nobody can see it except us.
Thanks again for your reply.
Unfortunately, we can give out the wp-admin access.
This seems to be a common issue. Appreciate your help in resolving this as soon as possible.
Hi Terry,
I didn't understand you well. You can give me wp-admin access or you can't? What version of plugin are you using and what chart type?