We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have created several multiline google charts. They visualize perfectly from my laptop but if you try to view them from iphones you get the following error.
You called the draw() method with the wrong type of data rather than a DataTable or DataView"
What is the problem with mobile visualization?
also, please note that there are no errors when the chart is a single line.
Hi Terry,
Thank you for your purchase .
Please send me a link of your website with charts so I can take a look.
The site is www.statestability.com.
The problem is actually happening on any device. Laptop, iphone, other mobile devices.
We have tested it on multiple devices. Sometimes the pages load without an issue but sometimes they give the error.
Usually if you reload the page 3 times the charts will appear.
This is a critical issue for us. We are about to go live with the site.
Hi Terry,
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check PRIVATE so nobody can see it except us.
Thanks again for your reply.
Unfortunately, we can give out the wp-admin access.
This seems to be a common issue. Appreciate your help in resolving this as soon as possible.
Hi Terry,
I didn't understand you well. You can give me wp-admin access or you can't? What version of plugin are you using and what chart type?