We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #950732
Date Editor is not working well
Closed

Comments

  •  2
    uiliammartins started the conversation
    November 10, 2016 at 6:40am

    Hello.

    I am not able to insert or edit my columns because the date box does not overwrite the edit box. So I can not enter the date in the column.

    In the admin panel of wpData Tables it works very well, but when I try to edit or insert new information with Popover tools inside the site, I can not.
    Below is an image of how the error is occurring.

  • [deleted] replied
    November 10, 2016 at 2:15pm

    Hi uiliammartins,
    Thank you for your purchase.

    Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check PRIVATE so nobody can see it except us.

  •   uiliammartins replied privately
  • [deleted] replied
    November 10, 2016 at 6:58pm

    Hi uiliammartins,

    We've fix it and it's working now.

  •  2
    uiliammartins replied
    November 10, 2016 at 7:37pm

    Thank you.

    Your support is very efficient.

  • [deleted] replied
    November 10, 2016 at 7:38pm

    Hi uiliammartins,

    You are welcome. We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. Thanks!