We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I install the plugin yesterday and i try to import the excel file but I always get the same error that the file is not exist but the file do exist
Error!
wpDataTables backend error: Provided file http://remax-thailand.s3-ap-southeast-1.amazonaws.com/wp-content/uploads/2016/10/07004647/BestLife.xlsx does not exist!
OK
Hi Eranmilo,
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here because this ticket is private and nobody can see it except us.
Hi Eranmilo,
This is problem with yours "Amazon Web Services" plugin which extends wordpress media library functionality and remove files from local server to amazon cloud.
Unfortunately we do not have integration for this plugin at the moment. Our plugin relies on native wordpress functionality and tries to find files on your local server, so please investigate possibilities to exclude files that you want to use with our plugin from moving into the cloud.