As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
We have a very wide table that, even though I have "Scrollable" checked, it is not allowing me to scroll if I am in Chrome on OSX. Firefox and Safari in OSX and anything including Chrome in Windows is OK. I am noticing someone else having the same problem I am http://league-analytics.com/eu-lcs-player-stats/
Hi T.J.,
Thank you for your purchase.
I have checked http://league-analytics.com/eu-lcs-player-stats/ and scrollbar is working on OSN in Chrome but due OSX User Experience is is hidden until you start to scroll with your mouse.
You can take a look at this link how you can set scrollbar visible all the time - http://osxdaily.com/2011/08/03/show-scroll-bars-mac-os-x-lion/
Hi Milos,
I have been banging my head on the wall over this one. You are partially correct, if I enable scrolling in OS to "always" then the scroll bar appears. BUT... you have to click and drag, the scroll feature on a track pad, magic mouse, and mouse wheel DO NOT work. It wants to scroll the whole page not the table contents. It does not matter where you position the mouse, it always tries to scroll the page, not table contents.
I am stuck.
All of this said, this feature used to work. About a month ago I recall scrolling (horizontally) with my trackpad. Not sure what has changed since then, but this is a big downer since a lot of users are on Mac and will never change that setting.
Thanks,
TJ
Hi T.J.,
We have tried this on native WordPress theme and it is working with touchpad scrolling. Can you try to change on native WordPress theme because this is probably caused by sticky header or sticky sidebar and try does it work.
You are correct. Scrolling does work on the 2016 theme. Is there anything you can provide me that would help the theme developer understand the issue? Thanks.
Hi T.J.,
It is happening because of JavaScript event wheel. You can inspect element and see when you remove that event scrolling will work for the table.
Is there an easy way for me to do this in my child theme? Rather than hoping the theme developer makes a change? Thanks for your help. Appreciate it.
Hi T.J.,
This event is added in file http://league-analytics.com/wp-content/themes/sahifa/js/tie-scripts.js but I don't know what is the purpose of it. So maybe is best to ask theme developer about this issue, how you can remove it or why it is added to your theme.