We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #901964
2-dimensional array error
Closed

Comments

  •  2
    Kris Small started the conversation
    September 26, 2016 at 4:03am

    I am attempting to get this Google Sheet to display on my page (https://docs.google.com/spreadsheets/d/1K41o2-UGqlP8GfzPeQhHqnUp50SFsQkcDWMFp8pBRvs/pubhtml)

    I've read the other users' issues with the following error: 

    wpDataTables backend error: Please provide a valid 2-dimensional array.

    I'm not sure what format I am missing that will help the data to display.

    Any suggestions?

  • [deleted] replied
    September 26, 2016 at 11:05am

    Hi Kris Small,
    Thank you for your purchase.

    Please send me approve me permission so I can edit your file. I will not change any data I just want to see what is causing an issue.

  •  2
    Kris Small replied
    September 28, 2016 at 11:41pm

    I've done as requested. Please let me know if you are unable to access.

    Thanks

  • [deleted] replied
    September 29, 2016 at 4:12pm

    Hi Kris Small,

    Sorry for delayed replay I didn't see that you have approved me a permission so I can edit your Google Spreadsheet file.

    Problem is because you have added breaks with ENTER in column B. For example B2:

    2014 Data (Released September 2015)
    Clark County: 9.33% (1st lowest in Washington)
    WA: 13.55%

    If you want to add breaks you should do in this way:

    2014 Data (Released September 2015)<br>Clark County: 9.33% (1st lowest in Washington)<br>
    WA: 13.55%

    Our plugin is converting Google Spreadsheet file to CSV and when you add breaks with ENTER button it convert to CSV file that is corrupted.

  • [deleted] replied
    October 3, 2016 at 1:09pm

    Hi Kris Small,

    In this document you still have breaks and in cells where you have added <br> tag.

    Cells in column B should look like this:

    Right:

    2014 Data (Released September 2015)<br>Clark County: 9.33% (1st lowest in Washington)<br>WA: 13.55%

    Wrong:

    2014 Data (Released September 2015)<br>
    Clark County: 9.33% (1st lowest in Washington)<br>
    WA: 13.55%

    Wrong:

    2014 Data (Released September 2015)
    Clark County: 9.33% (1st lowest in Washington)
    WA: 13.55%