Hi there

We’re using the built-in Stripe integration and would like to automatically issue a refund when an appointment is cancelled by a customer more than 24 hours before the start time.

We’ve tried all of the following WordPress hooks based on your documentation:

• amelia_before_cancel_appointment
• wpamelia_booking_cancel_appointment
• amelia_after_booking_canceled

None of these seem to trigger when a customer cancels an appointment via the Customer Panel, or when the admin cancels it via the backend calendar.

We’ve also confirmed the cancellation requests go through:

bash
CopyEdit
POST /wp-admin/admin-ajax.php?action=wpamelia_api&call=/appointments/:id

…but WordPress actions like admin_init or init don't seem to fire during that process.

What we need: Could you please confirm:

1. Which hook (if any) is reliably fired during or immediately after a cancellation?
2. If no WordPress hook is triggered, can you suggest how to intercept the cancellation call or extend Amelia safely?
3. Do you offer a recommended method for integrating Stripe refund logic on cancellation?

Thanks in advance — we’re happy to implement it with a custom plugin, just need a reliable point of integration.


Kind regards
Colin

I tested the amelia_after_booking_canceled hook using a diagnostic plugin that logs when the hook is fired. While the plugin loaded properly and logging works, the hook never fired — even when canceling from the Customer Panel. This seems to indicate that amelia_after_booking_canceled is not being called at all.

Can you confirm whether:

• This hook is still functional and supported?
• It works specifically when canceling appointments via the Customer Panel?
• There are any settings or context limitations where this hook wouldn't run?