Dear Amelia Support Team,

I hope you're doing well.

I recently purchased Amelia to help me coordinate and manage my yoga workshops and related services. I’ve integrated it into my website: www.yoga.wellyo.net.

While setting things up, I encountered a few issues and questions that I’d really appreciate your help with:

1. Customer Panel – Remove or Reorder “Appointments” Tab
   In the “Kundenportal 2.0” (Customer Panel 2.0), I only use Events for my offerings – I do not need the Appointments (Termine) section at all.
   However, when users log in, they are automatically directed to the Appointments tab.

   • Is there a way to remove or disable the Appointments section entirely?

   • Alternatively, can I change the default view so users see the Events tab first?

2. Bookable Services Without Time Slots
   I’d like to offer certain Dienstleistungen (services) without predefined time slots, as some are in-person and I need to coordinate travel time before confirming a time.

   • Is it possible for customers to book a service without selecting a time slot, and for me to follow up with them to schedule manually?

3. Sign-Up Form Layout Issue
   In the sign-up form, some input fields are visually misaligned – they extend beyond the box or appear broken.

   • How can I correct the formatting or apply custom styling to fix this?

4. Slow Loading Time of Templates
   The booking interface takes quite long to load.

   • Are there any known optimizations or settings to improve template performance?

5. Password Reset Email – Placeholder Issue
   I tried setting up the password reset email using placeholders. The placeholder %customer_panel_url% doesn’t seem to render or display anything in the email.

   • Could you help me understand what might be going wrong?

6. Adding Packages to Events Only
   I don’t use packages for services, only for events. However, I couldn’t find an option to link packages specifically to events.

   • Is this currently possible, and if so, where can I configure that?

I’ve attached screenshots to illustrate the issues where applicable. Since I’m using the German version of Amelia, some terminology might differ slightly – I hope the context makes things clear.

Thanks in advance for your support – I really appreciate it!

Best regards,
Joram