FINAL DAYS FOR SUPPORT ON THIS PLATFORM
As mentioned through banners and newsletters, starting Sunday (June 1st), we're transitioning to a new support system that will be available through your store accounts (for premium/paid users) or directly on our product websites – Amelia, wpDataTables, and Report Builder (for pre-purchase questions) through a support widget in the bottom right corner.
Starting June 1st, you’ll no longer be able to reply to existing tickets or open new ones on this platform. Instead, please use the "Submit a Ticket" option, which will redirect you to the right page where you can easily reach out to us.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello.
- When a user makes an appointment from the website, they receive an email notification and another one via WhatsApp.
- When the admin books an appointment from the backend, the user only receives the email notification, but not the WhatsApp notification.
How can we activate the WhatsApp notification in this case?
Hello,
Thanks for reaching out to us. Please make sure to configure the phone number in the customer information. When customers book from the front end, they enter their phone numbers, and WhatsApp messages are sent to that number. When booking from the backend, you can only select a customer who has already entered a phone number.
Make sure to insert the phone number, try again and let me know if it works.
Kind Regards,
Stefan Petrov
[email protected]
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Hi Stefan.
Thanks for your reply.
I've attached a screenshot of the form we see when we book an appointment from the WordPress backend.
It's different from the image you sent us.
Attached files: Captura de pantalla 2025-05-29 a las 16.52.42.png
Hello,
That’s because I was referring to the Customer information, not the Appointment window. When you go to the Customers section, you need to select a specific customer and enter the customer’s phone number there.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables