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  Public Ticket #4026410
Services not showing on step booking element
Closed

Comments

  • Mark started the conversation
    May 28, 2025 at 8:47am

    I have created a service to test on the booking form and it doesn't show on the step booking form element.

    I don't even get the dropdown box to show any service.

    Does it take an hour to sync?


    Thanks.

  •  900
    Stefan replied
    May 28, 2025 at 12:32pm

    Hi Mark,

    Thanks for reaching out to us. 

    Please check these points:

    1. Are these services visible on the site? 

    9142153063.png

    2. If they are, is the employee assigned to these services?

    3. If he is, check his working hours. Working hours where services are defined in the intervals will only show the services defined there. Make sure these two services are also included:

    4053371065.png

    In the example above, the employee is assigned to 3 services, but 2 newly added services are not automatically assigned to the employee's working hours, even though they may be assigned to him/her in the Assigned Services tab. If you want the employee to work on all services that you have, you should clear this selection, and every new service will be added automatically.

    4. Did you assign the employee to another location? If you did, please go to Amelia/Locations, and make sure that the location is visible.

    5. Check the shortcode on the front-end - if you (for example) used [ameliabooking category=1], and you added the service to Category with ID: 2, the new service from category 2 will not appear in the front-end.

     

    Kind Regards, 

    Stefan Petrov
    [email protected]

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