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How can I stop clients from being registered for the event before their payment goes through?
I am using Squar for the ecommerce. When a client clicks the book now it registers them before it secures payment. which creates a bunch of back-end work when their payment does not go through.
Hi Jeremy,
Thanks for reaching out to us.
Unfortunately, this issue is related to the Square payment integration and its backend process. Let me clarify: when a booking is made, Amelia stores the appointment as "Pending". For other payment gateways like Mollie and WooCommerce, there's a built-in hook that automatically deletes unprocessed appointments with a pending status. However, this hook is currently missing for Square.
The development team is aware of this and is actively working on adding this functionality to the Square checkout flow. That said, we’re currently unable to provide an exact ETA for when it will be released.
Apologies for the inconvenience.
Kind Regards,
Stefan Petrov
[email protected]
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