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  Public Ticket #4024412
BUGS
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  • Erin Reye started the conversation
    2 weeks ago on May 24, 2025 at 7:56pm

    Hi Amelia Support,

    I'm running the latest version of Amelia Pro (v6.8.1) on my site hosted with Rocket.net. My WordPress admin user (erinreyeadmin) is not appearing in the Amelia → Employees “WordPress User” dropdown, even though:

    • The user has the roles Administrator and Amelia Employee

    • An internal provider record for that user exists in wp_amelia_users (ID = 1, email = [email protected])

    • The externalId is correctly set to the WP user ID (1)

    However, no ameliaUserId record was ever created in the wp_usermeta table for this user, so Amelia does not recognize or link the WP user to the internal employee.

    This breaks:

    • Employee linking

    • Working hours visibility

    • Time format settings

    • Any front-end booking connection

    I have already reinstalled the plugin, cleared all caches (including CDN and object cache), and verified DB integrity. This appears to be a failure of the plugin to auto-register the admin user on install, or a user sync issue at the DB level.

    Please confirm:

    1. Why this sync failed

    2. Whether I am safe to manually insert the missing ameliaUserId into wp_usermeta to resolve the issue

    3. If there is a supported patch or updated sync method for cases like this

    P.S. Regardless of my WordPress settings, Amelia is displaying time in 24-hour format (military time). My WP time format is set to g:i a, and I’ve double-checked Amelia's Customize panel and plugin settings. This appears to be hardcoded or ignored by Amelia. Please advise how to force 12-hour AM/PM formatting in the front-end booking calendar and employee schedule view.

    Thanks,
    Erin
    [email protected]
    Site: erinreyehair.com (currently under dev subdomain at Rocket.net)

  •  900
    Stefan replied
    2 weeks ago on May 27, 2025 at 8:40am

    Hi Erin,

    Thanks for reaching out to us. Please note that a single WordPress user should not have multiple roles assigned. Specifically, the user cannot have both the Administrator and Amelia Employee roles at the same time, as each role comes with its own set of permissions and expected behavior.

    To link a WordPress user to an employee in Amelia, the user must have only the Amelia Employee role assigned. The same applies to customer roles as well.

    If you remove the other user role, you should be able to assign it to the WordPress user. 

    Let me know if it works. 

    Kind Regards, 

    Stefan Petrov
    [email protected]

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