Hello Marc,

Thank you for reaching out!

To resolve the issue and allow families to book tickets for both age groups in the same time slot using the cart, please enable the "Allow booking below minimum capacity" option. You can find this setting by going to Amelia > Settings > Appointments & Events in your WordPress dashboard.

This will ensure that the availability logic works correctly when multiple services share the same capacity.

Let us know if you need any help locating the setting!

Hello Marc,

Thank you for your message and for clarifying the issue.

To help us better understand why the same slot does not appear for the second ticket when using the cart, could you please provide a screen recording or video showing the booking process and the issue you’re encountering? This will allow us to diagnose the problem more accurately and offer you the best possible solution.

Looking forward to your response!

Thank you for the update, Marc.

You're absolutely right — the issue occurs because the same employee is selected for both appointments in the cart. In Amelia, an employee can only be assigned to one appointment at a given time slot. When using the cart to book multiple services, the system checks availability per time slot, and if the same employee is already booked for one, that slot becomes unavailable for the second booking.

Hello Marc,

Thank you for the update on this and for providing access and screenshots — that’s very helpful.

We’ve noted this behavior: while it works as expected when appointments are booked in separate orders, the issue arises when using the cart feature. At the moment, this is how the system handles availability checks — the cart prevents booking the same time slot with the same employee, even if that employee has remaining capacity.

We truly appreciate your feedback, and we’ve noted this for our development team as a potential improvement point in future updates.

Thanks again for your patience and support!

Hello Marc,

I'm really sorry to hear that, and I completely understand how important that requirement is for your use case.

If there's anything else I can help with in the meantime, please don’t hesitate to reach out. I truly appreciate your time and feedback.

Wishing you all the best going forward.