As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Hi, we are facing an issue. We were using Amelia 5.2 for a long time, it was working fine. We were previously using shortcode example [ameliasearch today=1 sg="110,111,167,122,53,55,123,101,102,4,2,3,5,38,39,64,112,67,66,140,141,142,143,144,145,146,148,149,150,152, 153,157,162,163,120,121,214,215,220,221,222,231,232,240,241,242,243,244,246,247"]. Now just yesterday we updated to latest Amelia version 8.2.1. Since then the services won't show in the shortcode. we primarily use [ameliasearch] or [ameliasearch today=1], all we get is 500 Internal Server Error with a response in the format {"message":"Invalid key 97."} (for example) for request url https://wordpress-660197-5507732.cloudwaysapps.com/wp-admin/admin-ajax.php?action=wpamelia_api&call=/search&date=2025-05-17&page=1&sort= (example url)
Site example url: https://wordpress-660197-5507732.cloudwaysapps.com/acquista-ingresso-parco-termale-calendar/
Hello Darpan,
Thank you for reaching out and sharing the details of the issue.
To investigate this 500 Internal Server Error and the "Invalid key 97." message properly, we will need temporary admin access to your WordPress dashboard as well as access to your database via phpMyAdmin.
Could you please provide these access details securely? This will allow us to diagnose the problem directly on your site and offer a precise solution.
Looking forward to your response.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables