As previously announced via banners and our newsletters, support is no longer available through this platform.
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You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Hi Amelia Support team,
I’m reaching out on behalf of my agency regarding severe, recurring issues impacting roughly 90% of our clients on the Amelia booking platform. These defects are disrupting their operations and harming customer satisfaction:
Incomplete bookings: Customers cannot finalize appointments.
Transistion stuck: Booking is stuck before transitioning to woocommerce checkout
Double bookings: Appointments overlap and require manual fixes.
Missing confirmations: Confirmation emails fail to send.
Misgrouped reservations: Different customers for different services are merged.
Link failures & crashes: Random errors prevent access.
Our development team has devoted extensive time to troubleshooting, yet the problems persist. We’re now forced to evaluate alternative solutions due to the system’s unreliability.
Please advise on the steps to resolve these issues and process our reimbursement promptly.
Thank you for your swift attention.
Hello,
Thank you for reaching out to us. Could you please provide more details about the issue you’re experiencing? We need information about the specific use case, including the steps to reproduce the issue. Any additional details would be helpful, along with your WordPress admin credentials.
Kind Regards,
Stefan Petrov
[email protected]
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