We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #4000421
Critical System Failures – Immediate Resolution
Open

Comments

  • Rishon Talkar started the conversation
    2 days ago on Friday at 4:35am

    Hi Amelia Support team, 

    I’m reaching out on behalf of my agency regarding severe, recurring issues impacting roughly 90% of our clients on the Amelia booking platform. These defects are disrupting their operations and harming customer satisfaction:

    • Incomplete bookings: Customers cannot finalize appointments.

    • Transistion stuck: Booking is stuck before transitioning to woocommerce checkout

    • Double bookings: Appointments overlap and require manual fixes.

    • Missing confirmations: Confirmation emails fail to send.

    • Misgrouped reservations: Different customers for different services are merged.

    • Link failures & crashes: Random errors prevent access.

    Our development team has devoted extensive time to troubleshooting, yet the problems persist. We’re now forced to evaluate alternative solutions due to the system’s unreliability. 

    Please advise on the steps to resolve these issues and process our reimbursement promptly.

    Thank you for your swift attention.

  •  886
    Stefan replied
    2 days ago on Friday at 11:09am

    Hello,

    Thank you for reaching out to us. Could you please provide more details about the issue you’re experiencing? We need information about the specific use case, including the steps to reproduce the issue. Any additional details would be helpful, along with your WordPress admin credentials.

     

    Kind Regards, 

    Stefan Petrov
    [email protected]

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