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  Public Ticket #4000421
Critical System Failures – Immediate Resolution
Closed

Comments

  • Rishon Talkar started the conversation
    May 16, 2025 at 4:35am

    Hi Amelia Support team, 

    I’m reaching out on behalf of my agency regarding severe, recurring issues impacting roughly 90% of our clients on the Amelia booking platform. These defects are disrupting their operations and harming customer satisfaction:

    • Incomplete bookings: Customers cannot finalize appointments.

    • Transistion stuck: Booking is stuck before transitioning to woocommerce checkout

    • Double bookings: Appointments overlap and require manual fixes.

    • Missing confirmations: Confirmation emails fail to send.

    • Misgrouped reservations: Different customers for different services are merged.

    • Link failures & crashes: Random errors prevent access.

    Our development team has devoted extensive time to troubleshooting, yet the problems persist. We’re now forced to evaluate alternative solutions due to the system’s unreliability. 

    Please advise on the steps to resolve these issues and process our reimbursement promptly.

    Thank you for your swift attention.

  •  900
    Stefan replied
    May 16, 2025 at 11:09am

    Hello,

    Thank you for reaching out to us. Could you please provide more details about the issue you’re experiencing? We need information about the specific use case, including the steps to reproduce the issue. Any additional details would be helpful, along with your WordPress admin credentials.

     

    Kind Regards, 

    Stefan Petrov
    [email protected]

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