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I have a problem: the client is not allowed to book the same appointment or make multiple bookings using the same email address. They get the message 'You have already booked this appointment.' I want the client to be able to make multiple bookings with the same email if they wish.
Best regards, and thank you for your attention.
Hi Camilo,
Thanks for reaching out to us. Unfortunately, this is not currently possible to configure in Amelia. The system does not allow multiple bookings for the same timeslot under the same email address. This is because Amelia registers customers based on their email address to avoid confusion and overlapping records. A customer using the same email can book different timeslots, but not the same timeslot multiple times.
Kind Regards,
Stefan Petrov
[email protected]
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