We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
service is booked and paid with mollie .
when we get the mollie trasnaction details , it is unclear for which a specific payment was done. So we need to add details to mollie so they can include those details in the payment overview.
I have found meta overview and description part in the payment section of the amelia settings.
question is : is it enough to add the meta names and shortcodes (see attachment) or do we need to fill in something specific in the "Mollie description" at the bottom ( repeat the names above or the shortcodes we want or ??? ?)
Attached files: Screenshot 1988.JPG
Hi Erwin,
Thanks for reaching out to us and apologies for the delayed answer. The information from both fields is visible in the Mollie dashboard. Description information is visible on the listing, you can see it in Details column.
Once you open a certain transaction, then the information from MetaData should be visible.
I hope it helps.
Kind Regards,
Stefan Petrov
[email protected]
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