We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello Stephan
Bug of last week is again there. I re open the ticket 2 days agao and nobody answer
On PC : it works but payment page download is sometimes slow at leaset 10 seconds; Not good at all for customer experience
On Mobile : payment page download stay charging without displaying the payment page. Bug is still there this morning.
Please help. It is urgent as our cuustomer cannot book training event
Thanks
Best Regards
Hi Sandrine,
Apologies for the delayed response. Please note that we have been experiencing a high volume of tickets recently. Let’s continue the conversation on the first ticket, and I will close this one as a duplicate.
Thank you for your understanding.
Kind Regards,
Stefan Petrov
[email protected]
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Hello Stephan
OK to close this ticket
Put a new comment on the open ticket not solved.
Thanks