We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
hello! So i have a client that runs a one woman hair salon. Me, and her are the only users on WordPress yet it is very hard and frustrating to tailor the Amelia system to her needs. Im trying to make her admin user account connect to her employee account on Amelia and it just wont let me. Ive even download a plugin that lets me edit role permissions to trick the system into giving her the Amelia Employee role but granting that role Admin. Still Nort working. What is the fix to this and do i need to make her two separate wordpress user accounts?
Hello there,
Thank you for reaching out to us.
You must not do that you will create a conflict of roles. You need 2 separate accounts with 2 separate emails. On for the employee and the second for the admin. Each role must be separate because it has different permissions if you combine them you will create role conflicts.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic
Kind Regards,
Marko Davidovic [email protected]
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