Hello, i have two questions today:

1. Our Customers for get two notification emails when booking a certain event. We set up an own notification for this event and activated the box "send only this notification" expecting the normal/standard notification to be overrriden and not sent.

Still this standard notification is also sent. I suppose it is somehow not defined as "standard". Could that be the case? How can i fix this? Removing the events from the "standard" notification is not what my client intends as there are too many events already.

2. Is it possible to book an event that already has started with a reduced price if there are still free places available?

Thanks a lot, Tobias

Hello Marko,

To 1. 

The Problem is that the booking customer receives two notification emails which can't be shown in a video. I try to explain it more detailled using screenshots:

Under notifications we created 2 copies (B and C) of the formerly only notification for a booked event A (Screenshot S-1). We assigned certain events to B and C and ticked the box "Send only this notification" as seen in Screenshot S-2 position B. We did so to add the single event dates with the placeholder C.

Now we expected, that the booking client does only get the one changed notification (S-1 B oder C) for the selected events.But he still receives the notification S-1 A which should have been overridden as being written in the black box in Scrrenshot S-2 (B).

My assumption is, that S-1 A is not defined as the standard notification (an i cannot find where define it as standard) and therefore it is not ovveridden and also sent to the customer after booking.

How can we avoid this?

To 2. 

Allright, thanks for telling us.

I will propose to just let booking open for already started events with full pricw and to display a text that explains the refund policy in these cases. eg 50% money refund when 50% of events are already in the the past. Minus certain percentage or amount administration fee.

Regards, Tobias

Hello Marko,

the trigger of all three events is "event booked", the two of them that should override the third for "alle events" (both with box checked "Send only this notification") do not ovveride it, but also the third notification is sent. Two are sent, because the ones with the box ticked are assigned to some differntly chosen events each.

Furthermore my client does not want to remove the events from this third notification the one for all events) because there a meanwhile hundreds of events. the client does not want to delete old events that are in the past to keep event and customer data. Maybe there is a workaround for this, e.g. moving old events to some archive so that they dont appear in the events list in the notification settings anymore.

In short: The ovveride does not seem to work although same trigger (though different titles, has the title to be the same?). if this cant be fixed, archiving old events would also help.

Regards, Tobias

Hello, we still need to solve this as the clients get two emails, one of which with insufficient information. The ovveride should work.

Please specify in which cases the override works and in which cases not.

Thanks, Tobias