We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi Amelia Support Team,
I hope you’re doing well. I’m currently using Amelia Pro (v8.1) with the Step-by-Step Booking Form on my WordPress site, and I have two related questions about service organization and the booking UI:
1. Segregating Services by Location
I would like my customers to see only the services that are available at their chosen location. In other words, after they select a location, the “Service” dropdown should automatically filter to show only the services offered at that location.
Is there a recommended way to assign or tag services so they appear only under specific locations?
2. Separate Dropdowns for Categories and Services
Currently, in the Step-by-Step Booking Form, services are grouped under categories in a single control (grouped select or autocomplete). I’m looking for a UI where the customer first selects a Category in one dropdown, and then a second dropdown dynamically populates the Services within that category.
Does Amelia offer an out-of-the-box option or “layout variation” for two distinct dropdowns (Category → Service) instead of a grouped list?
Thank you in advance for any guidance or pointers you can provide! I appreciate your help in making my booking experience as clear and user-friendly as possible.
Hi Natalia,
Thanks for reaching out to us.
The Step-by-Step Booking Form already includes fields for selecting the service, employee, and location, but these fields are interdependent. Let me clarify:
When you create a location, it is linked to a specific employee, and that employee is in turn assigned to certain services.
Only the service selection is mandatory — the location and employee fields can be disabled if needed.
If a customer selects a location, the form will only display services that are available through employees assigned to that location. So, the options dynamically adjust based on the selections made.
Additionally, if you've set up multiple service categories, Amelia will first display the categories. Once a category is selected, it will then show the corresponding services.
Kind Regards,
Stefan Petrov
[email protected]
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