We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi Amelia Support,
I’ve set up “Special Days” for an employee to allow bookings only on Fridays and Saturdays (14:00–20:00) and Sundays (14:00–18:00) during June 2025. I disabled all default working hours.
I manually added Special Days for these dates:
June 1, 6, 7, 8, 13, 14, 15, 20, 21, 22, 27, 28, 29.
But on the booking calendar, only June 6, 7, and 8 show as available. The other dates do not appear.
Can you help me fix this?
Hi Amina,
Thanks for reaching out to us. Could you please confirm if you've configured the work hours and special days under the employee settings, rather than the global work hours? It's important that these settings are applied at the employee level.
Also, please ensure that the service duration fits within the time slots defined in the special days. For example, if the service duration is 1 hour, the special day’s time slot must be at least 1 hour long to accommodate the booking.
Kind Regards,
Stefan Petrov
[email protected]
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Hi,
Thanks for your message.
Yes, everything is already configured correctly. The work hours and special days have been set under the employee settings, not just the global ones. I've also made sure that the service duration fits within the available time slots for the special days.
Let me know if there's anything else you need from my side.
Kind regards,
Amina
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