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Hi,
we have tested the booking and payment functionality of the Amelia plugin and have noticed that an appointment is created and the number of free slots decreased accordingly if an appointment is made without completing payment (for instance by just closing the payment page).
We have tried setting the "Default Appointment Status" to "Pending" as suggested by your AI chatbot but that did not fix the issue. The number of available slots is still decreased event for "pending" appointments.
This issue creates a lot of additional work for us as we constantly need to check the status of appointments and update slots accordingly which is not feasible for us.
Please let us know how to proceed.
Thanks and best regards,
Kathrin and Stefan
Bellbird Arts Centre
Hi Kathrin,
Thanks for reaching out to us. I assume the active payment method is WooCommerce? If so, there might be a hidden option in the WooCommerce settings that is likely turned on.
To investigate further, I would need the WP admin credentials to log in and take a closer look.
Kind Regards,
Stefan Petrov
[email protected]
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