Hello there,

Thank you for reaching out to us.

​We will forward this to our QA team and as soon as we receive feedback from them we will reach out to you again on this ticket. 

Hello again,

We just got feedback from our colleagues, and they confirmed that this is not a bug.

Attendees will appear in the CSV file regardless of their status, including those whose bookings were refunded. So even if a customer was refunded, their booking will still be listed in the export.

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best and hope you have a wonderful day ahead.

Kind Regards,

Marko Davidovic 

Hello again,

Yes, this is currently in the testing process, and our QA team is working on it. As soon as we have more information, we will let you know whether it has been confirmed as a bug.

In our previous response, we addressed your original question — event attendees will appear in the CSV file unless they are manually removed from the event. As for the data displayed in the CSV export, we are still waiting for the results of internal testing and will update you as soon as we have them.

Thank you for your patience and understanding.

Best regards.

Hello again,

We just got the feedback from our colleagues and they have told us that we could not replicate this issue. 

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Looking forward to your reply.

Kind Regards,

Marko Davidovic