We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I bought Amelia starter 4 days ago, and I have sent a ticket and an email, but the case is still unsolved, and I am waiting for the resolution to do my work. Please see the attached bank statement of my purchase. The problem I'm having is that I used the same email but a different password to buy the plugin. (Amelia starter).
I have entered my lifetime subscription code to send this ticket.
But my issue is with the new purchase. I received no email or link to download the plugin.
Please, I need help, and I have been waiting for a few days now.
thank you
Attached files: tms payment for amelia starter-05-25.jpg