As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
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Does anyone know why the support team has not responded for almost two months?
I'm having the same issue
Hello guys,
My sincerest apologies—we encountered significant issues with our ticketing system.
Some tickets were mistakenly marked as "replied" even though they hadn’t received a response, which caused us to miss them.
It looks like the issue has been resolved now, but we've also implemented a new support system that you can access directly on our site. Just click the little chat box in the bottom right corner.
First, our AI assistant will attempt to help with your questions or issues. It continuously learns and improves, but if it doesn't resolve your issue, it will connect you with us directly.
Thank you for your patience.
In the meantime, I located both tickets. Alexander’s ticket has been resolved, so we’ve closed it—but of course, don’t hesitate to reach out if anything else comes up.
As for Barnabás’s ticket, we’ve replied and are currently waiting to follow up in case our advice doesn’t resolve the issue.
Thank you both for your patience and understanding.
We’ll go ahead and close this ticket as it’s no longer needed.
Kind Regards,
Miloš Jovanović
[email protected]
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