We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have two websites
https://fuermich.ashost.ch/
and https://sportandpassion.ch/pilates/
Both have huge problems.
A new customer books. They receive an incorrect link to enter their password. Or rather, the link to the customer page. So far, good.
Unfortunately, they can't enter a password there. And "Forgotten password" doesn't work either.
Urgent
Ich habe zwei Webseiten
https://fuermich.ashost.ch/
und https://sportandpassion.ch/pilates/
Bei beiden riesen Problem
Ein neuer Kunde bucht. Er erhält den Link zum Passwort eingeben nicht korrekt. Respektive den Link zur Kundenseite. Soweit gut.
Leider kann dort kein Passwort eingegeben werden. Und Passwort vergessen geht auch nicht.
Dringend
Hi Frank,
Thanks for reaching out to us. The issue probably comes from the wrong customer panel configuration. You need to make sure that the customer panel is properly configured in Amelia first. You need to add the customer panel page URL to the User Role settings. The whole process is explained on this link - https://wpamelia.com/front-end-customer-panel/
Kind Regards,
Stefan Petrov
[email protected]
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Hello Stefan
Everything is set up correctly.
It worked for a long time.
The email also arrives at the customer.
The link to the customer panel was inserted correctly.
If I forget my password, the customer receives an email with a link to the customer panel. There's also a field for entering a new password. Clicking OK, but nothing happens.
As I said, everything worked for a long time, and then suddenly it stopped.
When klick on Password safe. New load with the same Window....
Hi Frank,
May I kindly ask for the WordPress admin credentials in this case, so I can investigate the issue further for troubleshooting purposes?
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables