We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
"Booking Time Slots will depend on the service duration" makes the problem
If I unckeck it then it corrects the times (meaning starts at 00:00) but the slots are no longer correct, meaning it can be scheduled between slot.
If I uncheck "Allow admin to book appointment at any time" then the slots are coorect but it cannot be scheduled after working hours.
Ideally I need this to follow the Start of the working hours, then apply slots of the specific service and be able to schedule before and after working hours.
BEST scenario is if you can somehow accent (BOLDER) the predefined, actual time, slots that are initially for that specific service and the rest to be regular font. That way the Admin/Employee will know what are the standards slots and if they want to make exception to do that.
Like this: here my workday starts at 11:00 this service takes 20 minutes.
https://prnt.sc/0qWbBkxpP-pW
Attached files: Screenshot_3.png
Hi Gorast,
I hope you are doing well. The most common issues why this happens are timezone configuration and Google Calendar. I doubt that the issue is related to "Booking Time Slots will depend on the service duration" option since this is only related to timeslot display on the front end.
Timezone configuration must be configured to the nearest city in your timezone, and if there is a Google Calendar integration, make sure to disable the option "remove busy slots time". This would tell you if the issue is related to Google Calendar.
Unfortunatelly, the credentials are not working, I'm not able to check in.
Kind Regards,
Stefan Petrov
[email protected]
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