Hi Gorast,

I hope you are doing well. The most common issues why this happens are timezone configuration and  Google Calendar. I doubt that the issue is related to "Booking Time Slots will depend on the service duration" option since this is only related to timeslot display on the front end. 

Timezone configuration must be configured to the nearest city in your timezone, and if there is a Google Calendar integration, make sure to disable the option "remove busy slots time". This would tell you if the issue is related to Google Calendar.

Unfortunatelly, the credentials are not working, I'm not able to check in. 

Hi Gorast,

Thanks for the credentials and apologies for the delayed answer. So, I've tried to book the same timeslot as per your screenshot, there wasn't any issue like "timeslot is not available". Here is the test appointment. 

The timezone configuration is correct, so that's not an issue, however, if i understand correctly, an admin doesn't see the same timeslots as shown on the front end? 

Hi Gorast,

But if this option is enabled, then an admin would see the timeslots based on the service duration. These two options are only reflected to the backend, not front end. The first option will allow an admin to book at any time, which means that all timeslots will be available for booking. Like this, for example - 

However, with the second option enabled, Amelia will show the timeslots based on the service duration. In this case service 1 has duration of 4 hours, so the timeslots are shown according to this 

This is not related to front end, as for the front end, there is this option 

Hi Gorast,

But there is already a couple of appointments booked for May 22. If you take a look at November for example (which is empty), even without the "allow admin to book at any time" option enabled, an admin can still see all timeslot in the backend. This is because in this case, Amelia follows the employee work hours configuration. 

If you select Ankica Grujevska (hbt/ 02) her work hours starts from 11 AM 

If you want to create a new appointment for any date in November, she can booked for any timeslot according to her work hours 

Of course, if the option in User Role admin section is enabled, an admin can book at any time, no matter the employee work hours. 

Hi Gorast,

It's the same for this employee. Ankica is already booked for 22 May for 11:25 (capacity is 1/1), but you also have a buffer time of 15 minutes added for this service. 

If you take a look at 31 May for example (no appointments), all timeslots are available again 

Hi Gorast,

Sure thing, keep me posted. 

Have a nice day. 

Hi Gorast,

Apologies for the delayed answer. The backend and front-end views are not the same because of the actual option enabled in the backend. An admin sees the timeslots differently in the backend because of the allow admin to book at any time option. If the "Allow admin to book at any time" option is enabled, then he will see the timeslots available based on the default timeslot step. You current default timeslot step is 5 minutes, thus the timeslots are shown like this 

However, if you enable the other option in User Role settings "Booking Time Slots will depend on the service duration and the admin will see the timeslot based on the service duration. 

This service "ПРОБЕН (HbT) третман" has a duration of 1h and 15 minutes, thus, the timeslots are shown like this 

This has nothing to do with the front end, as these options are only reflected in the backend. Customers will still see the front end as the employee work hours configuration.

The appointment that you are referring to (May 27, 17:15) has a capacity 1/2. However, if you wish to add another customer to this particular timeslot, you can add the customer name directly in Appointment section.