We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I am using amelia for a counseling site. As such we need to assign 1 specific counselor (employee) to a each client manually and make it so that the client can ONLY select their assigned employee on appointment forms. I don't thing there is a way to do this out of the box in amelia. But I would like some direction or hints as to how a developer might start in creating such a solution.
Hello Christopher,
Thank you for reaching out!
Currently, there isn't an out-of-the-box option in Amelia to assign a specific counselor (employee) to each client and restrict the client to only selecting their assigned employee on appointment forms. This would require custom development to implement.
A developer could potentially build a solution by customizing the front-end booking form and the backend employee assignments. This would involve adding a relationship between clients and their assigned employee, and then dynamically showing only the assigned employee for each client during the booking process.
Let me know if you need more guidance!
Kind Regards,
Uros Jovanovic
[email protected]
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