Hello Amelia Support,

I’m experiencing a persistent issue in the admin panel. I cannot edit or delete test appointments created during the trial phase. When I click “Edit,” nothing happens — no window opens, and there is no error message. I have already tried:

• Reinstalling the Amelia plugin

• Clearing all cache

• Disabling all other plugins

• Switching themes

• Checking for JavaScript errors in the browser console

Unfortunately, the issue remains.

I’m currently using WordPress.com Business plan, and I purchased Amelia through your official website. I would appreciate it if your team could:

1. Fix the issue with the inability to edit/delete appointments in the admin panel.

2. Delete all test records currently in the calendar.

3. Confirm that existing services and packages will not be affected by this fix.

Please let me know if you need login credentials or any other information to access my site and help with this issue.

Thank you very much for your help!

Best regards,
Maria Shakhova / https://shahov.school/

Hi Stefan! Unfortunately that didn't work either. Deleting the Amelia user and assigning other options to it did not work.

Is there any other way to solve this problem?

Hi Stefan ,

I’ve disabled the Jetpack plugin using the Code Snippets method, as it couldn’t be deactivated through the regular WordPress interface.
I’ve also reviewed the user roles and confirmed there are no conflicts or restrictions preventing plugin access.

Please take another look and let me know if you’re able to proceed now. I would appreciate it if you could help resolve the issue as soon as possible — I’ve been unable to use the plugin properly since the beginning. 

Thank you in advance!

Best regards

Hi Stefan , I want to sincerely thank you for resolving the issue — I’m very relieved that everything is working again, and I truly appreciate your help and responsiveness.

That said, I’d like to better understand what caused the problem and how I can avoid this situation in the future. Since the Amelia plugin is a critical part of my business — especially with calendar management and payments — having the system down for nearly a week was quite stressful and could have resulted in lost revenue and trust from my clients.

Could you please let me know:

What specifically caused the issue?

Is there anything I should or should not do going forward to prevent this?

Is this type of issue common, or was this an isolated case?

I want to continue using Amelia confidently, but I need reassurance that this won’t become a recurring risk for my school.

Thank you again for your support and I look forward to your response.

Best regards,
Maria