We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3981248
Employee-pannel
Open

Comments

  • Guellati Wassim started the conversation
    2 weeks ago on April 29, 2025 at 4:48pm

    Hello,

    in order to be able to customize the employee panel, i had to go from the older version (version 1) to the most recent version (version 2), because to my understanding despite the fact that i prefer the older version , i had no way to customize the colors.


    When booking an appointment, there are custom fields of the "attachment" type, allowing the client to upload pdf documents during the appointment booking process. Afterwards, the employee should have access to these documents from the employee panel. This works properly in version 1 — I do have a link for each document to download or view it. However, in version 2, I don't have anything like that. I will show you an illustration to explain.

    Could you please let me know if it is possible to customize the version 1 of the employee panel?
    Could you also please guide me on how to make the attachments linked to the appointments downloadable by the employee in version 2 of the employee panel?

    Attached files:  employee_panel_version2.PNG
      employee_panel_version1.png

  •  1,726
    Marko replied
    1 week ago on May 5, 2025 at 5:25am

    Hello there,

    Thank you for reaching out to us.

    For old 1.0 panels in order to change the general colors of the Customer/Employee Panels as well as the text color;

    at the moment we don't have a separate setup that is only for the Panels;

    but if you go to Amelia Customize/ choose Step 1.0 Forms,

    and enable "use global colors", 

    then  the same colors you set for any of these "Step 1.0" Booking Forms, will be reflected in the Panels :

    7471529476.png

     

    Make the changes you need, then "save",  clear the cache of the site,

    then refresh the Employee Panel page, and check the result :

    7400662019.png

    This should help. As for custom fields are they mandatory? If they are not perhaps this customer did not upload picture.

    Kind regards. 

    Kind Regards, 

    Marko Davidovic [email protected]

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