Hello,

We’ve encountered a connection issue with the customer panel, which seems to have appeared after the upgrade to version 8.2.1 (though we are not entirely sure if the issue existed before the upgrade).

Here’s a summary of the issue:

1. I book a new appointment, which successfully creates both the customer and the appointment.

2. Afterward, I click the customer panel link on the "congratulations" view following appointment creation. I’ve also tried clicking the link from the notification email.

3. However, I am redirected to the password creation page. When I attempt to set the password, I encounter the following error: "You are not allowed to access this page."

4. I’ve attempted to log in  by clearing the cookies and using a different browser, via the "forgot password" link, but the issue persists.

I decoded the ameliaToken, and it appears that the token was created today, but it expired yesterday.

I am sharing the details of the decoded token below for your reference.

Could you kindly assist with resolving this issue? 

Best,
Basak

Decoded JWT Payload:

{  
  "iss": "https://www.mysite.fr",  
  "iat": 1745931249,  
  "email": "[email protected]",  
  "wp": 4,  
  "exp": 1748523249
}

• Issued At (iat):

  • UTC: April 29, 2025, 05:07:29 AM

  • Paris (CEST): April 29, 2025, 07:07:29 AM

• Expires At (exp):

  • UTC: April 28, 2025, 10:54:09 AM

  • Paris (CEST): April 28, 2025, 12:54:09 PM
    

Hello,

We set up the employee panel as you suggested, and now the customer panel is working correctly. 

Thanks for the advice. 

We’ll wait for the final fix in a future update. 

Best regards,