I am requesting a refund past the refund policy because my website designer and I are at a complete loss on how to use the Amelia plug-in. I submitted a service ticket a couple of months ago with questions on figuring out how my schedule is displayed. I followed all of the instructions and thought it was working properly, however... there was a scheduling malfunction with a client who booked. They booked a time available on my website and I was notified that it was booked for a completely different day and time (plus it got scheduled for 12:30 AM... which isn't even possible because it's not an option anywhere on my website.) That scheduling issue cost me a client and I can't even speak to a customer service representative directly about the issue, or be walked through the process in real time. If I had known that Amelia does not offer live support, I would not have chosen this booking platform.

I have poured countless hours into trying to figure this out and have payed my website designer to try and figure it out and I have reached a point that I would respectfully ask for a refund on my annual subscription. The plug-in is not beginner/user friendly and, other than some trial runs to test out the booking, I have only had one real client book through my website... which ended up not even working. 

Thank you for your time and for considering this refund.