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Hi!
I have set up Amelia for my client so that we have 15mins free before and after every appointment. However, when the client receives the confirmation eMail, those 15mins are included in the time slot. So if the slot is booked from 12 - 1, the eMails says 11:45 - 1:15, which is confusing.
How do I need to set that up to give me the intended 15min break but send the client the correct time slot?
Thanks,
Jens
Hi Jens,
Thanks for reaching out to us.
You likely have the option "Include service buffer time in time slots" enabled in the General Settings. When this is turned on, the buffer time is included in the service duration.
There’s also another setting called "Use service duration for booking a time slot"—if this is enabled, the service duration itself will determine the time slots available.
I hope it helps.
Kind Regards,
Stefan Petrov
[email protected]
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