Hi Alyson,

Thanks for reaching out to us. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hi Alyson,

Thanks for the credentials and apologies for the delayed answer. We've had Labor Day holiday, responses are a bit delayed. I went ahead a booked a test event. If you take a look at the event attendees, you can see the attende name clearly. 

According to this, everything works properly. Perhaps you are referring to other issue? 

Hi Alyson,

So i went again and tested booking. I've had to enable "on site" payment in WooCoomerce settings in order to be able to proceed with the booking. Apparently, an attende is not saved, but I'm noticing some changes in WooCoomerce rules. You only have one rule added, even through these are the default WooCoomerce rules. Can you add them and test it again? 

I don't see any other options enabled that might cause this issue so i suppose it's the WooCoomerce rules. 

Please, let me know once you check.

Hi Alyson,

The WooCoomerce rules werent configured properly, so i've changed the Booking: default appointment status. However, we have another issue. The WP admin user has multiple user roles assigned, administrator and customer. I've tried changing it to admin, however, the permissions are saved and I'm not able to see all events now. 

You can use the other WP user to log in and check. I've booked a test event "Lil' Fashionistas", so you can double check if everything is working properly.