We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I have Amelia installed on several client sites. In several cases over the last months, when updating the Amelia plugin, it causes a critical error, and sometimes on update, it just de-activates itself.
This is very annoying because I do not get any warning or error message and my clients are complaining that the booking options are not available
kind regards
Natascha
Hello Natascha,
Thank you for reaching out.
I understand how frustrating this must be. To further troubleshoot this issue, please let us know the next time it happens so we can investigate it more closely and help resolve it.
Looking forward to your reply!
Kind Regards,
Uros Jovanovic
[email protected]
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