We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3963077
Booking and packege
Open

Comments

  • SAUL started the conversation
    4 days ago on Friday at 12:01pm

    Dear Team.

    I’m writing to ask for your help regarding the package services in Amelia.

    When a client books a package, the system registers the booking time immediately in the finance section. However, the actual appointment is scheduled for a later date, which causes a duplication in the finance records for Amelia.

    Additionally, clients often don't have the option to book multiple services at the same time, which creates confusion and problems. Also, the system is not sending confirmation emails to the clients, and I don't see the appointments properly synchronized in the calendar.

    Could you please assist me in resolving these issues?

    Thank you very much for your support.

    Best regards,
    Carolina

    Attached files:  Amelia.pdf

  •  867
    Stefan replied
    21 hours ago

    Hi Carolina,

    I hope you are doing well. Have you configured the timezone settings to the nearest city in your timezone instead of UTC? It should be set to the nearest city, so please make sure to configure it correctly.

    By default, Amelia doesn't allow customers to book multiple services at the same time, but this can be configured using the Cart function. Also, packages are only booked for a single customer, meaning the appointments can only be booked for that customer and for the services included in the package.

    Regarding the notifications, this is a different topic, so I would kindly ask you to open a new ticket and provide more details there. We will be happy to assist you further.

    Thank you for your understanding.

    Kind Regards, 

    Stefan Petrov
    [email protected]

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