We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3962431
Won't update
Open

Comments

  • Tim started the conversation
    5 days ago on Thursday at 10:28am

    Hi -

    WordPress is telling me there is an update. However, I can't update it the normal way. If I go to plugins and click on the link to view the update details, I get a button that says "Update Now", but that doesn't work either. I followed the instructions your bot gave me, and tried to download from my account - but it won't even let me do that!

  •   Marko replied privately
  • Tim replied
    4 days ago on Friday at 12:20pm

    Hi -

    Thanks for this. Unfortunately, I'm still having problems.

    I downloaded the file, but it won't install the way you suggested. I get the dreaded "Link has expired" error, which is usually because the file is too big.

    So I therefore changed the max upload file size to 128M - which is far bigger than the plugin, but I still get the same error.

    I seem to remember I had exactly the same problem when I purchased the upgrade. In the end, I resorted to unpacking the ZIP file and using FTP to upload the unpacked files.

    However, having done that, (and the log shows 14,053 files successfully uploaded), WordPress is still telling me I have version 8.2 and I need to upgrade to 8.2.1!

    Really need your help!

    Kind regards

    Tim

  •  1,713
    Marko replied
    15 hours ago

    Hello again,

    You can try and update it via FTP. 

    1. Use FTP to open /yourwordpressfolder/wp-content/plugins
    2. Delete the existing plugin folder ("ameliabooking")
    3. Open the zipped file, and extract the "ameliabooking" folder you see in the zip file into ../wp-content/plugins/ folder
    4. Go to the WP-admin panel and open the Plugins section
    5. Deactivate the plugin, and then activate it again
    6. Clear server and browser cache

    This should help. 

    We wish you all the best and hope you have a wonderful day ahead.

    Kind Regards,

    Marko Davidovic 

    Kind Regards, 

    Marko Davidovic [email protected]

    Rate my support

    Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables

  • Tim replied
    6 hours ago

    Well, I've tried that - and this also failed! Caused a critical error:

    An error of type E_ERROR was caused in line 206 of the file /var/www/vhosts/foodallergyfriends.co.uk/httpdocs/wp-content/plugins/ameliabooking/ameliabooking.php. Error message: Uncaught Error: Class "AmeliaBooking\Domain\Services\Settings\SettingsService" not found in /var/www/vhosts/foodallergyfriends.co.uk/httpdocs/wp-content/plugins/ameliabooking/ameliabooking.php:206
    Stack trace:
    #0 /var/www/vhosts/foodallergyfriends.co.uk/httpdocs/wp-includes/class-wp-hook.php(324): AmeliaBooking\Plugin::init()
    #1 /var/www/vhosts/foodallergyfriends.co.uk/httpdocs/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
    #2 /var/www/vhosts/foodallergyfriends.co.uk/httpdocs/wp-includes/plugin.php(517): WP_Hook->do_action()
    #3 /var/www/vhosts/foodallergyfriends.co.uk/httpdocs/wp-settings.php(578): do_action()
    #4 /var/www/vhosts/foodallergyfriends.co.uk/httpdocs/wp-config.php(89): require_once('...')
    #5 /var/www/vhosts/foodallergyfriends.co.uk/httpdocs/wp-load.php(50): require_once('...')
    #6 /var/www/vhosts/foodallergyfriends.co.uk/httpdocs/wp-login.php(12): require('...')
    #7 {main} thrown

    Why is it not possible to update this plugin in the normal way?