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Hi -
WordPress is telling me there is an update. However, I can't update it the normal way. If I go to plugins and click on the link to view the update details, I get a button that says "Update Now", but that doesn't work either. I followed the instructions your bot gave me, and tried to download from my account - but it won't even let me do that!
Hi -
Thanks for this. Unfortunately, I'm still having problems.
I downloaded the file, but it won't install the way you suggested. I get the dreaded "Link has expired" error, which is usually because the file is too big.
So I therefore changed the max upload file size to 128M - which is far bigger than the plugin, but I still get the same error.
I seem to remember I had exactly the same problem when I purchased the upgrade. In the end, I resorted to unpacking the ZIP file and using FTP to upload the unpacked files.
However, having done that, (and the log shows 14,053 files successfully uploaded), WordPress is still telling me I have version 8.2 and I need to upgrade to 8.2.1!
Really need your help!
Kind regards
Tim
Hello again,
You can try and update it via FTP.
This should help.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic
Kind Regards,
Marko Davidovic [email protected]
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Well, I've tried that - and this also failed! Caused a critical error:
An error of type E_ERROR was caused in line 206 of the file /var/www/vhosts/foodallergyfriends.co.uk/httpdocs/wp-content/plugins/ameliabooking/ameliabooking.php. Error message: Uncaught Error: Class "AmeliaBooking\Domain\Services\Settings\SettingsService" not found in /var/www/vhosts/foodallergyfriends.co.uk/httpdocs/wp-content/plugins/ameliabooking/ameliabooking.php:206
Why is it not possible to update this plugin in the normal way?Stack trace:
#0 /var/www/vhosts/foodallergyfriends.co.uk/httpdocs/wp-includes/class-wp-hook.php(324): AmeliaBooking\Plugin::init()
#1 /var/www/vhosts/foodallergyfriends.co.uk/httpdocs/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
#2 /var/www/vhosts/foodallergyfriends.co.uk/httpdocs/wp-includes/plugin.php(517): WP_Hook->do_action()
#3 /var/www/vhosts/foodallergyfriends.co.uk/httpdocs/wp-settings.php(578): do_action()
#4 /var/www/vhosts/foodallergyfriends.co.uk/httpdocs/wp-config.php(89): require_once('...')
#5 /var/www/vhosts/foodallergyfriends.co.uk/httpdocs/wp-load.php(50): require_once('...')
#6 /var/www/vhosts/foodallergyfriends.co.uk/httpdocs/wp-login.php(12): require('...')
#7 {main} thrown
Hello there,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
And also access to FTP.
Looking forward to your reply.
Kind Regards,
Marko Davidovic
Kind Regards,
Marko Davidovic [email protected]
Rate my support
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Thanks Marko.
WP Admin:
Username: TMS
Password: QVPD3!8G7A(pvCZ2mjF&VDub
FTP:
Hostname: lancing-internet.co.uk
Username: tms
Password: QVPD3!8G7A(pvCZ2mjF&VDub
It is a live site, but not currently much traffic and kept regularly backed-up!
Kind regards
Tim
Hello Tim,
As Marko is out of the office, I will fill in for him.
Can you please let me know what the URL of the admin login page is, and I will assist you with this?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi Uroš
That's great. Thank you!
https://foodallergyfriends.co.uk/wp-admin/
Kind regards
Tim
Hi -
I still seem to be waiting for this to be resolved. Please can you give me an urgent update?
Hello Tim,
Thank you for the update on this.
I could not log into the FTP as it says that the credentials are incorrect.
I am looking forward to updated credentials.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hi Uroš -
It seems to be an issue with the server certificate. I see you are using FileZilla, which is what I am using. I can only assume that you are not seeing the warning message.
Try changing the host to: server.lancing-internet.co.uk. That seems to come up with a slightly different message. See screen print.
Cheers
Tim
Attached files: certificate.jpg
Hello Tim,
Thank you for your message. I successfully logged into the FTP using the details provided.
I have successfully updated Amelia on your website.
Looking forward to your update!
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Uroš -
Apologies for the delay in responding. Been tied up with other projects! Thank you, that looks fine.
Do you know what the problem was? Also, is it likely to happen again. Should I be able to update the Plugin through the normal means in future?
Kind regards
Tim
Hello there,
Thank you for reaching out to us.
Uros is out of the office so I will step in for him. You are most welcome, and we are glad that Uros was able to help you. I can not say what he did to be honest but hopefully all will be fine in the future. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables